POLICIES
Booking
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Appointments are available on a first-come, first-served basis.
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A valid debit or credit card is required to secure all appointments.
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By booking an appointment, you agree to all policies listed below.
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All new clients are required to complete a Client Consent & Consultation Form before their appointment.
Cancellations & Rescheduling
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Your appointment time is reserved exclusively for you.
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Please provide at least 24 hours’ notice for any cancellations or reschedules. Cancellation fees may apply.
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Cancellations made within 24 hours of your appointment may be charged up to 100% of the service total.
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No-shows will be charged 100% of the scheduled service.
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Repeated late cancellations or no-shows may result in being unable to rebook.
Late Policy
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Clients arriving more than 10 minutes late may have their appointment shortened, rescheduled, or canceled.
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If the service cannot be completed due to late arrival, the cancellation policy will still apply.
Lash Fill Policy
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To maintain quality and consistency, fills require minimum retention:
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1 Week Fill: Minimum 70% retention
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2–3 Week Fill: Minimum 40% retention
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If lashes do not meet the required retention, the appointment will be considered a Full Set and charged accordingly.
Foreign Fills
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Foreign fills require at least 40% retention.
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If existing work is not suitable to safely fill, a removal and Full Set will be required.
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Lash removal is complimentary when booked with a Full Set.
Appointment Preparation
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Arrive with clean lashes and a clean eye area.
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No eye makeup on the day of your appointment.
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Avoid curling natural lashes before your appointment.
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Arrive with lashes free of oils, mascara, or residue.
Aftercare
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Proper aftercare is essential for retention and lash health.
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Lash extensions must be cleaned daily using a lash-safe cleanser.
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Avoid oil-based products around the eyes unless lash-safe.
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Do not pick, pull, or rub your lashes.
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Lash cleansing kits are available for purchase in the studio.
Guests & Children
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To maintain a calm and safe environment, guests and children are not permitted unless previously approved.
Payment Policy
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Payment is due immediately after each service.
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Accepted payment methods include card, cash, and approved digital payments.
Refund Policy
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Due to the nature of lash services, all services are non-refundable.
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If you experience any concerns, please reach out within 48 hours of your appointment.
Touch-Up Policy
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Complimentary fixes are only offered if:
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You contact within 48 hours of your appointment
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Proper aftercare was followed
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Sickness Policy
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Please reschedule your appointment if you are experiencing any illness, including fever, cold/flu symptoms, pink eye, or contagious conditions.
Right to Refuse Service
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I reserve the right to refuse service to anyone who does not comply with salon policies or when a service cannot be safely performed.
Thank you for respecting these policies. They allow me to provide a consistent, high-quality, and relaxing experience for every client.